FAQS
All you need to know and more!
WHAT IS YOUR DELIVERY AND RETURNS POLICY?
Balloon orders are made exclusively for the Isle of Wight. Occasion Station IW do not deliver balloons to the mainland U.K., and if you order a balloon display outside of an Isle of Wight address, this cannot be fulfilled.
We require a minimum 3 days notice for all orders. We may be able to turn a display around sooner depending on our stock availability. Please contact us if you would like to discuss this further.
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All orders are non-refundable and non-returnable. Once the order has been passed across to the customer, the responsibility of balloon care is transferred to the customer, and a refund will not be issued excluding exceptional circumstances.
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If your items are faulty this does not affect your statutory rights.
CAN I CANCEL MY ORDER?
We understand circumstances may change which means you no longer need your order. However, due to the nature of the products, they are perishable and individually created for each customer, therefore, cannot be reused or resold. In addition, as a small business we purchase all stock on an order-to-order basis, therefore cancellations put us a loss and orders are non-refundable once placed.
In exceptional circumstances, we may offer a 50% refund for cancelled orders. Please contact us if you would like to discuss this further.
MY BALLOON DOESN'T LOOK LIKE THE WEB IMAGE. CAN I GET A REFUND?
Occasion Station IW endeavours to make all order balloon displays as similar to the web image as possible. However, in the rare occasion an item from a display is out of stock, we will replace display items for a similar alternative to create the same amazing creation! If you are dissatisfied with the alternative, a refund may be offered. Please contact us to discuss this further.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept card payments and PayPal via web orders, and cash is an option via bespoke orders through email or social media.